Refund Policy

Free scans

Scanning and reports are free and always will be. Nothing is charged, so there is nothing to refund. Run as many as the hourly limit allows before you decide whether the paid part is worth anything to you.

Paid subscriptions

If you subscribe and are not happy, email [email protected] within 14 days of the charge and we will refund it in full. You do not need to give a reason. This applies to your first paid period on an account.

Beyond that window:

• Cancel any time. Cancelling stops the next renewal and keeps your access until the end of the period you already paid for. We do not pro-rate a period you have used.
• Renewal charged by mistake? If you meant to cancel and a renewal slipped through, tell us within 14 days of that charge and we will refund it.
• Service problems. If monitoring did not run, or the service was materially broken for a stretch of your paid period, we refund that period — say what happened and we will look at the scan history.

How the money comes back

Paddle.com Market Ltd is the merchant of record for every paid plan, so refunds are issued through them to the original payment method. Their processing usually takes 3–10 business days depending on your bank. Any tax charged is refunded with the payment.

Chargebacks

Please email us before opening a chargeback. A dispute takes weeks and freezes the account while it runs, and a direct refund takes minutes. We have never refused one.

Contact

Billing questions: [email protected]. Everything else is on the contact page, and the commercial terms are in the Terms of Service.